FAQ

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  • chevron_rightHow can I pay my dues?
    Payment Options
     
    1. By Mail
    Checks or money orders should be made payable to your Association name and mailed to:
     
    Association Name
    PO Box 1259
    Commerce, GA 30529
     
    Payment must include an account number or property address. Please allow ample time for the Post Office to deliver your payment by the due date. We are not responsible for non-delivery by the U.S. Postal Service or late fees that may occur. *Do not mail your payment to our Charlotte address. *
     
    2. ACH Draft:
    The ACH service allows automatic bank drafting from your checking or savings account to assure your bill is paid in full and on time every billing, even if you are out of town. The draft for your assessments will occur on the 5th of the month the assessment is due. If the assessments were to change, the draft automatically adjusts to the new assessment amount. There’s no additional cost for this convenient service.
     
    To request the ACH form, please email accounting@cusickcompany.com.
     
    If a voided check is not available, we also accept banking information on bank letterhead.
     
    Documentation can be mailed to:
     
    Association Name
    c/o Cusick Community Management
    8008 Corporate Center Drive Suite 100
    Charlotte, NC 28226
     
    OR
     
    Sent via email to accounting@cusickcompany.com.
     
    *Please Note:
    This form MUST be received by the 25th of the month before the month that dues are owed. For example, if the assessment is due March 1, form must be received by our office by February 25. A confirmation email is sent once the account has been enrolled.
     
     
    3. Pay online
    You can pay online through e-check, debit, or credit card. These methods can be used as a one-time payment option or setup to process as a recurring payment.
     
    If a recurring payment is set up, the system will automatically generate an e-mail five (5) days before the payment withdrawal date. The website will allow you to choose different payment frequencies. You should select the payment frequency based on how your HOA's assessments are billed.
     
    With this payment method if the assessments were to change it does Not automatically adjust. You would need to log onto the website and manually change the payment to the new assessment amount.
     
    *Please note:
    Debit and or Credit Cards have a 6% processing fee
    E-check payments have a $1.99 processing fee
     
    Bank returned payments are subject to the $25 returned payment fee. Payments cannot be processed via the phone or paid in person by debit or credit card.
     
     
  • chevron_rightHow do I rent the Clubhouse?
    Clubhouse Rental Procedures
     
    We want to be sure that all residents are aware of how and when they can rent the Clubhouse for events.  In an effort to keep everyone update and make sure you know the process, please visit http://www.cusickcompany.com to review the new process.
     
    Click “Login” on the top banner  and you will be taken to the login portal:
    Once logged in, choose Clubhouse from the Community Information drop down menu on the top left side of the page. 
     
    Please note that the information below is subject to change without notice, so always be sure to check this website for the most up to date and accurate information.  Please be sure to check the ‘Clubhouse Reservations’ option for the full Calendar of Events for all upcoming events and to see if the Clubhouse is available for your preferred date.
     
  • chevron_rightHow do I submit an ARC Request?
    All Architectural requests should be completed online at:
     
    You may request a hard copy application by contacting the Cusick Management at (704) 544-7779 or via email at CommunitySupport@cusickcompany.com
  • chevron_rightHow do I contact the Woodbury Board of Directors?
    You can contact the Woodbury Board of Directors via email at AskWoodburyBOD@gmail.com
     
  • chevron_rightHow do I register my email address with Cusick?
    You can register all email addresses with Cusick Company by sending an email to communitysupport@cusickcompany.com
  • chevron_rightWhat day is garbage collection?
    Garbage is collected by the City of Charlotte every Monday in Woodbury.  Recycling is collected every other Monday in Woodbury.
     
     
    Remember to always put your containers back in your garage or backyard after collections, as required by our Rules and Regulations!
  • chevron_rightWhat are the times for parking enforcement as they are not listed on the Placard Agreement?
    Due to the fact that the conversation surrounding the time enforcement for parking is one that is still under discussion, we are required to follow the current time restriction of no parking from 12 am – 9 am, currently in place pursuant to the Woodbury Handbook. The Woodbury Handbook is in the process of being updated by the Board, R&D Committee and ARC/Standards committee with considerations/concerns/input from community comments submitted on Facebook, NextDoor and via email
  • chevron_rightI am a renter. What do I need to do to pick up my parking placard?
    You must have your Landlord execute the Parking Placard Authorization Form prior to coming to pick-up the placard. There will be NO EXCEPTIONS to this requirement.
  • chevron_rightWhat do I do if I have family visiting or if I am having a special event and need more parking? (i.e. family bbq, holiday, graduation)
    Please send an email to Cusick (communitysupport@cusickcompany.com) AND the Board (AskWoodburyBOD@gmail.com,) prior to your event and/or houseguests arrival, and you will be provided with temporary approvals for the duration of your event and/or houseguests visit. We have implemented a procedure that allows us to make every effort to respond to requests as soon as possible, including weekends to ensure that Homeowners/Residents can celebrate and/or welcome overnight guests without the stress of worrying about a car being towed. However, failure to provide notice, will result in the issuance of a violation as noted in the Agreement. Additionally, any vehicle parked in any manner as listed in Section 6. Vehicle Towing of the Agreement, will be subject to immediate action as noted in this Section.
  • chevron_rightWhat if a Homeowner/Renter is not able or available to pick up their designated parking placard on the designated dates set by the Board?
    Please reach out to the Board via email at AskWoodburyBOD@gmail.com to make alternate arrangements to pick-up your placard.
  • chevron_rightHow do I get pool access?
    NO FOB, NO ENTRY, NO EXCUSES
     
    Residents will ONLY be allowed access with an operational pool fob. Waivers WILL NOT be granted for pool access. As such, please ensure that the pool fob that you have is current and active. To confirm this, you can reach out to communitysupport@cusickcompany.com to confirm that your fob is active and properly connected to your account. Please ensure that you address any pool fob activation/questions during Cusick business hours. The Board, Pool Committee Members, and Pool Gate Monitors are unable to activate fobs as this can only be handled by Cusick.
     
    Woodbury Pool Liability Release and Indemnity Agreement. This document is attached to this eblast and can also be found on the Cusick website under Community Documents>Community Pool Information.  Cusick must have an executed Liability Release and Indemnity Agreement (“Agreement”) on file prior to your pool fob being activated for the season. This Agreement can be submitted electronically via email to communitysupport@cusickcompany.com. Upon receipt of the executed Agreement your pool fob will be activated. NO AGREEMENT ON FILE = NO ACCESS.  Signed Agreements will not be accepted at the pool gate as information needs to be verified prior to providing access.  Failure to comply with any of the pool rules or regulations, will result in the Resident immediate notification of hearing for suspension of amenities.
     
    Please feel free to reach out to Cusick at communitysupport@cusickcompany.com and/or the Board at askwoodburybod@gmail.com.
  • chevron_rightI lost my pool FOB, now what?
    If you require replacement of a lost or misplaced pool fob, the fee is $50. Payments can be made on the Cusick website or in-person at the Cusick office. Please notify Cusick and/or the Board when any payment is made.
     
    Cusick at communitysupport@cusickcompany.com and/or the Board at askwoodburybod@gmail.com.